Tansi, Boozhoo, Kwé! Browse our help library for answers to frequently asked questions and hints on how to navigate and use the site.
Are you ready to start learning?
Watch the video below to learn how to set up your account, or scroll down for frequently asked questions.
Browse our most frequently asked learner questions below.
Where do I go to log in to the course?
We recommend watching the account setup video at the top of the page for helpful information, and bookmarking course-reconciliationeducation.thinkific.com (the sign-in page) and the page you're on now (our FAQs) to help you.
How do I reset or change my password?
On the main sign-in page, click "Forgot Password?" to be guided through the password reset process. If you're already signed in to the course, click the "My Account" button on the site, and then click "Password".
Click here for expanded instructions: I Need to Reset My Password
How long does the course take?
The course takes approximately 3 hours to complete, in as many sessions as the user chooses.
Do I have to finish the course in one sitting?
Nope! Our courses are designed so that you can take your time and pace yourself as you like to complete the course. Unless your employer or institution has instructed otherwise, courses can be completed at the learner's pace and without a deadline.
What are the system requirements for the course?
While the course is available on a mobile site, we encourage users to use a desktop or laptop computer rather than a phone or tablet. Using a mobile device can cause submission issues with quizzes and may impede your progress or cause a certificate delay.
This course does not support Internet Explorer. Browsers that can be used to access the course include Google Chrome, Mozilla Firefox, Safari, and Opera.
My video or quiz is showing a translation error, or "forms.gle" error. What do I do?
Make sure that you're using a laptop or desktop computer, and one of our approved browsers (check our system requirements above). Sign out of the course, wait 15 minutes, and sign back in. These connection errors are time-based and should reset after 15 minutes.
You can also try our additional troubleshooting suggestions here: A Quiz or Video Isn't Displaying Properly
How do I get my certificate?
Once your course completion is 100% and you have received a passing grade on your Final Quiz, your certificate will be emailed to you directly. You can also access it by clicking "My Account" and then clicking "Certificates".
Trying to find your certificate? Check out our comprehensive guide (with screenshots) here: Where is my certificate?
Help! My progress isn't being marked complete.
Generally, users who experience this issue need to click the ‘Complete & Continue’ button at the bottom of the page. If you cannot see it, it may be one of the following issues:
- Our course is best viewed from a computer, not a tablet or phone. If you are using a tablet or phone, please retry the course on a laptop or desktop computer.
- If you are using Internet Explorer, please try Google Chrome or Firefox as your browser.
- Ensure that your browser is not blocking media. Some browsers will block video plugins for unfamiliar sites, preventing the videos from playing.
- Finally, close and restart your browser. Some browser applications, such as Firefox, will display issues with media files when they are not properly updated. Often, simply restarting the application is enough to fix this.
After your first slideshow – you will see directly below the slideshow a blue button that you can click on. It reads ‘Complete and Continue’. That is the button to look for at the end of each segment to ensure your progress is tracked.
You might need to scroll down with your cursor to see the button.
I'm stuck in the course - I can't go forward!
Make sure you click the "Complete & Continue" button at the bottom of the page to mark your progress and advance to the next section. if you can't see the button, you may need to scroll down to see it on the page.
Need help navigating the site?
Watch our guide here.
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